By passing this policy before initializing the service.
You have accepted the terms and conditions of service provided by us.
* The user (buyer) is solely responsible for and warrants to us (the supplier) in using his/her Server on the system for lawful purposes. Especially in the following cases:
- Do not use the server for any purpose/form that violates Vietnamese law, especially on political, religious, copyright issues... At the same time, it is responsible for controlling and preventing others from doing this. it on your server.
- Any kind of data that is illegal, threatening, deceptive, hateful, misleading, defamatory, obscene, pornographic, offensive... or otherwise prohibited in any way which way.
- Any kind of data that constitutes or encourages any form of crime; or data that infringes any patent, trademark, design, copyright or other intellectual property right or rights of any person.
- Customers keep their own security and safety of financial-related information on the server (Bitcoin wallet, Paypal, valuable accounts...). Shopvps247.com only provides servers and ensures stable servers. Shopvps247.com does not encourage and does not take any responsibility for leaks, financial loss related to server being illegally compromised by 3rd parties.
- The user can use the host resource according to the corresponding parameters of the registered service package. However, in order to ensure the quality of the serving server, the system will automatically detect the Hosts and Hosts that show signs of excessive system resource abuse (frequently using high CPU, occupying bandwidth, etc.). large traffic...) and offer appropriate solutions such as: Requesting customers to reduce load, system actively limiting resources, suspending services, canceling services, etc.
- Users keep securely identifying information, passwords or other confidential information related to their accounts and immediately notify us when detecting unauthorized forms of access with their accounts. account or security loopholes, including loss, theft or disclosure of passwords and other confidential information.
- We back up data weekly, but this backup is only for our management purposes. If the user requests to provide, we will send backup copies but we are not responsible for any problems with these data. Therefore, we recommend that users back up their data regularly to their computers or storage devices to avoid unfortunate incidents.
- While taking all possible measures and efforts to ensure the integrity and safety of the server, we are not responsible for indemnifying users' data stored on the server in the event that the server system is damaged. sabotage from illegal users, hackers or due to force majeure events: natural disaster, fire, server system physical failure of hardware.
- We will suspend the service without prior notice due to the user's violation in the above mentioned items. In case of re-opening, the customer must commit not to repeat the violation. In the worst case scenario, we will be forced to permanently disconnect the service without refunding the fee.
* Before the service expires, the system will continuously send Email and SMS to notify the Customer.
- If the customer does not renew, the system will automatically cancel the service within 3 days and cannot be restored. We are not responsible in case the Customer does not track Email/SMS, or provides incorrect information, resulting in the system not being able to send the notification.
PAYMENT POLICY
* We are committed to 100% refund to the account on the customer's website within 7 days of starting the service, if the service is not as committed. Commitment here is understood as the information about the Server that has been clearly recorded when initializing. Specifically:
- For Virtual Server (VPS) service shared from a cluster of physical servers, the customer has the right to use the resources up to the published level (but not to violate the policy). For example, a virtual server with a configuration of 1 vCPU + 1GB RAM + 30GB SSD + 1Gbps Network when needed, customers can make the most of the provided resources.
- For the physical server service (Dedicated). Customers have full control over the server they have rented, and customers can use arbitrary hardware loads because it will not affect other customers.
- Only use VND to pay for services. All services provided are prepaid. The seller has the right to refuse payments related to fraud (using hacked accounts, stealing or through bugs and errors of the website to recharge, use services...) at the same time. will notify the authorities when necessary.
- The customer's balance in the account at the website https://shopvps247.com/ when no longer needs to use will be refunded to the account at the request of the customer. Refunds are based on the main account only. After receiving the Customer's request, the finance department will check and make the refund within 3 working days. The minimum balance to request a refund is VND 50,000 (Fifty thousand VND), bank transfer fee will be borne by the seller.
- If you need to issue a VAT invoice, please contact the customer service staff.
- Please specify the payment content when transferring money to Shopvps247.com's account. The content attached when transferring money only needs the invoice number.
- If the payment conditions do not allow to fill in the content or within 24 hours from the payment time if you do not receive a confirmation email, please contact Customer Service via hotline or directly on the website to Supported.
- Customers are fully responsible for service interruptions caused by money transfers with incomplete or incorrect content or no content and failure to notify Shopvps247's support team. .com.
* In case you make payment in Vietnam, you will have to pay an additional 10% VAT and vice versa, you will be exempt from tax if you pay outside Vietnam.
- Customers are responsible for transaction fees with the bank or fees incurred by a third party (if any).
CUSTOMER INFORMATION PRIVACY POLICY
* Customer information
- Customer information includes name, email address, phone number, contact address and other personal information actively provided by the customer or collected by Shopvps247.com by other valid methods.
- Customer information does not include data about the website and other services of customers using or stored on the server providing services of Shopvps247.com.
* Customer data
- Customer's data includes website source code, database, service configuration and other data provided by customer, self-managed and stored on service provider servers of Shopvps247.com .
- Shopvps247.com does not back up or store customer's data except in the determined forms necessary to provide the service and confirmed by the customer.
- Customer's data is stored until the customer stops using the service of Shopvps247.com or the customer actively requests to delete / destroy the data.
* Use of customer information
* Shopvps247.com uses information actively provided by customers or collected through other forms for the purpose of
- Statistics on the number of visitors to the website and the level of interest in our services.
- Manage customer account ownership authentication information (if the customer has registered an account with Shopvps247.com) and perform customer care operations, including:
+ Process orders and provide registration services to store website content and other services within the business limits of Shopvps247.com.
+ Receive and respond to inquiries, comments, requests for assistance, suggestions or complaints related to the provision of services.
+ Provide information about promotions, price lists, sales policies and customer service.
- Shopvps247.com commits not to advertise services not directly provided by Shopvps247.com or send spam for other purposes.
- Shopvps247.com commits not to provide customer contact information to third parties, except in the cases notified to the customer as follows:
+ The provision is necessary to ensure the use of the service (for example, registering domain name ownership information with VNNIC).
+ The provision is made at the written request of the law enforcement units in Vietnam.
* Access and edit customer data
- Shopvps247.com commits to only access or edit customer's data with the customer's consent and confirmation and only to perform operations for the job at the request of the customer, in accordance with the responsibility. assigned responsibilities and in accordance with the relevant instructions and technical processes of the company.
- Shopvps247.com is committed not to use customer data or provide access to customer data to third parties for any purpose.
- Shopvps247.com is committed to handing over or deleting all customer data upon request.
* Safeguard customer information and customer data
- Shopvps247.com is committed to making every effort to implement measures to protect customer information and data within its ability, including:
+ Using an encrypted Internet communication protocol with a digital certificate (SSL).
+ Verify access rights or correct customer information by other methods in case of not accessing directly via the Internet.
- Shopvps247.com is not responsible if incidents related to the security of customer information or customer data arise from causes not within the control of Shopvps247.com including but not limited to limited by customers revealing passwords or having security attacks through other methods unrelated to Shopvps247.com's services.
* Website system of Shopvps247.com
- The website system of Shopvps247.com is the website using the main domain name https://Shopvps247.com
- Shopvps247.com websites may include links to other websites for the purpose of introducing or supplementing information. We are not responsible for the content and privacy policies of these websites.
* Policy changes
- In order to promptly respond to the needs of Shopvps247.com and the feedback from customers (if any), we may change the content terms of this customer information privacy policy without needing to do so. prior notice.
- Shopvps247.com will try to notify customers by email if there are important adjustments that are likely to affect the interests of customers.
- When updating the content of this policy, Shopvps247.com will correct the time in the "last updated" note on the website.
Last updated on March 25, 2023
